Servicing and maintenance
Servicing and maintenance for every system we cover
Planned servicing contracts and repairs for fire alarms, intruder alarms, CCTV, access control and door entry, whoever installed them.
On the day
What a service visit includes
- Check the logbookFaults, false alarms and tests since the last visit.
- Inspect the panelIndicators, fault history, firmware and power supply.
- Test the batteriesStandby batteries load tested and replaced if they are failing.
- Test the devicesDetectors, call points, sounders, contacts and cameras, on a rota or all at once as the standard needs.
- Check the signallingFor monitored systems, a test signal to the Alarm Receiving Centre.
- Fix what we can on the daySmall faults put right there and then. Anything bigger is quoted before we do it.
- Sign the paperworkLogbook and service certificate updated for your records and your insurer.
- Tell you plainlyWhat condition the system is in and what, if anything, is coming up.
Typical intervals
How often each system needs a visit
| System | Service interval | Note |
|---|---|---|
| Fire alarm (commercial) | Every 6 months | BS 5839-1. Weekly user test in between. |
| Intruder alarm (monitored) | Every 6 months | Twice yearly is standard for monitored systems. |
| Intruder alarm (audible only) | Every 12 months | Check your insurance policy. |
| CCTV | Every 12 months | More often on dusty or exposed sites. |
| Access control and door entry | Every 12 months | Includes lock and fire release checks. |
Typical intervals only. Your fire risk assessment, insurer or monitoring contract may ask for more.
FAQ
Questions we get asked
How often should a fire alarm be serviced?
How often should an intruder alarm be serviced?
Will you service a system another company installed?
What if something breaks between visits?
Other systems
Often fitted alongside
Fire alarms
Design, installation and commissioning of fire alarm systems, from interlinked alarms in a flat to addressable systems in a factory.
Find out moreBurglar and intruder alarms
Wired and wireless intruder alarms for homes and businesses, graded to the risk and set up so they are easy to live with.
Find out moreCCTV
HD and 4K camera systems with remote viewing on your phone, positioned so they record what you actually need to see.
Find out moreAccess control and door entry
Fob, card and keypad access for offices and sites, and audio or video door entry for tenement closes and flats.
Find out more24/7 alarm monitoring
Fire and intruder alarms connected to an approved Alarm Receiving Centre, so a signal reaches someone at any hour.
Find out moreSystem integration
Fire, intruder, CCTV and access control working together, so one event triggers the right response from all of them.
Find out moreContact
Ask for a free quote
Call, message or send the form. Tell us roughly what the building is and what you are looking for, and we will come back with a price or a time to come and look.
Quickest way is to call or WhatsApp
Send a photo of the existing panel or the door you want covered and it saves a visit. For anything urgent, call.